Returns & Cancellations

How do I make a return?

We want you and your little one to love what you ordered. If you’re not happy with your purchase, you can request a return within 7 days of receiving your order.
Just drop us an email at support@choprush.com with your order number and reason for return. We’ll guide you through the simple steps.

How do I make an exchange?

If you’d like to exchange a product for a different size or style, email us at support@choprush.com within 7 days of receiving your order.
As long as the product is unused, unwashed, and in original packaging with tags intact, we’ll sort it out quickly for you.

Can I return items bought on sale?

Sale items can only be exchanged — not returned for a refund — unless they arrived damaged or defective.
We’ll always try to help where we can, so feel free to contact us if you’re unsure.

I have not received my refund yet. What should I do?

Refunds are usually processed within 5 to 7 business days after we receive and approve the returned item.
If you haven’t received it yet:

First, check your bank account again
Then contact your card company — it might take some time to reflect
If it’s been over 10 days, reach out to us at support@choprush.com and we’ll look into it right away